The hospitality industry is one with an above-average employee turnover rate. While there is not one cause for it, and no company is immune to high employee turnover, there are a few different ways to manage it. High employee turnover is, for the most part, an internal issue. Externally, there will always be stress. It comes with any job. But, some internal factors contributing to high turnover rates in hotels are a lack of communication, support, and the company culture. These three things can all be managed in such a way at your hotel that helps to solve the high employee turnover rates. Let’s find out what to do when your hotel has a high employee turnover rate.
Evaluate the situation
It’s essential to understand why your hotel may experience high employee turnover. One of the most common reasons for employees to leave is stress. And stress is very prevalent for those who work in the hospitality industry. Stress comes with any job. It is impossible to avoid, especially in hotels where things are constantly happening. There is always a guest who needs attending, a room to turn over, or a complaint to address. These are things that will not change. However, you can take measures to lower the stress of the job internally.
This can first be done by reflecting on how the communication is within your company. If upon reflecting, you find that the tone is more harsh and unhelpful, this may contribute to the high employee turnover rates. You should also consider if the environment is supportive. Calling employees out on their mistakes is essential. But constantly calling out employees without helping guide them in the right direction will likely frustrate them. It could be enough to make them leave if it happens very often. It is also important to have a strong and positive company culture. If the company culture does not promote growth or connecting with colleagues, some might not find it worth it to work there. We all do what we have to do, but anyone who has the option of working in a better environment for them will likely take it.
Review your onboarding and training process
The onboarding and training process are some of the first experiences your incoming employees have with your hotel. These moments are where your employees get an idea of the company culture and what their managers are like. These processes help to set the tone of the company. Reflecting upon these processes, you should consider what you want to convey to your employees. Perhaps your message and the company culture is not coming across to your employees. One way to find this out would be by asking some of your employees who have stayed on for a while what they think of the environment. When people do leave the job, conducting an exit interview is also an excellent way to get to the bottom of the problem.
Offer employee benefits
It always helps to offer incentives. When working environments are stressful and more intense, it goes a long way for employees to provide benefits or a rewards program. These kinds of incentives help to keep employees motivated. There are plenty of jobs available in the hospitality industry, with an estimated 187,000 hotels around the globe. Of course, what is always in it for employees is the salary and their own personal motivations. However, there comes a time when the environment is just too much and not worth it, and there are other jobs. Providing benefits and rewards programs incentives and motivates employees to stay. It may even lower their stress during work because they have another positive aspect to work towards. Rewarding your employees for their hard work and giving them the opportunities to grow within your company will only create a positive impact.
Provide employees with the right tools
With stress being one of the top factors contributing to high employee turnover in hotels, managers can do a few things to help alleviate their employee’s pressure. The most helpful thing that can be done is to provide your employees with the right technology to do their jobs efficiently. For example, administrative tasks can be completed faster with the right software. Automating what processes you can frees up your employees. Not only should this allow them to move on to other work more quickly, which is especially helpful if your hotel is understaffed, but it will hopefully allow them to catch a breath. Complaints from guests are another area of the job that takes a lot of time to take care of and stress. This can be reduced by minimizing customer complaints with Alertify, a noise-decibel monitoring device. Minimizing complaints at your hotel can help to alleviate stress from your employees. This is because helping stressed-out guests can be stressful in itself. Reducing this problem should create a less stressful environment for your employees and, in turn, make your guests happier.