Platform · Guest Alert
The instant noise or smoking is detected, Guest Alert reaches your guest for you: automatically, by SMS, email, and in-app push, in your voice. Most issues settle in minutes, and every message is kept on file.
Quietly handled
The moments hosts dread most (the 3 AM noise call, the awkward “please keep it down” text, the dispute with no record) all come down to having to step in yourself. Guest Alert steps in first, in your name.
When noise climbs overnight, Guest Alert reaches the guest in seconds, while you stay asleep. By the time you’d normally hear about it, it’s usually already settled.
A warm, pre-written nudge goes out in your voice: polite, on-brand, never accusatory. Guests fix things willingly, and you never have to be the bad guy.
Each alert and reply is timestamped and logged automatically. If a dispute or claim ever surfaces, the full, friendly conversation is already on file, ready to back you up.
86%
Of guests won’t recommend a stay after a noise problem
70%
Of noise alerts happen between 10 PM and 4 AM — Alertify data
74%
Of guests say a quiet room makes the stay
5–9%
Revenue lost for every star a review drops
How it works
Every guest is different, so Guest Alert reaches them wherever they’ll actually see it: a text, an email, or a reminder inside their booking app. The same warm message, delivered on the channels that suit them. All in your voice, all on your behalf, all logged.
SMS
A warm message lands on the guest’s phone in seconds, the easiest way to reach most people.
The same message in their inbox: clear, polite, and a copy stays on file for you.
In-app
A gentle reminder inside the booking app, right where the guest already is.
Integrations
A copy posts to Slack and logs against the booking in Guesty, Hostaway, or your PMS.
See a real alert go out: in your voice, on your channels.
A 20-minute walkthrough: your templates, your PMS, your tone. Watch an alert reach a guest and resolve itself, start to finish.
Built around you
Your guest never feels handled by software. Every message uses your property name and your tone, from a casual nudge to a firmer reminder for repeat issues.
The moment noise or smoking is picked up, the message goes out in seconds, day or night, with the guest’s name and unit pulled straight from your PMS.
Every alert and reply is timestamped and logged automatically, so the full conversation is on file the day a dispute shows up. Documentary evidence →
Integrations
The moment Alertify detects something, Guest Alert messages your guest, pulling their details straight from Guesty, Hostaway, or whichever PMS you run. No new workflows for your team.
A 20-minute walkthrough: your properties, your PMS, your message templates, and the friendly nudges that settle issues before you ever hear about them.
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